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How 2zz Handles Your Personal Data

At 2zz, we collect only the data needed to run your account, process deposits via UPI, Paytm and PhonePe, and keep your activity secure.

Data collected only as neededUPI, Paytm, PhonePe transaction records securedYour right to access, correct or deleteIndia-region account holders covered

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What This Policy Covers and Why

2zz Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

This policy applies to every account opened on 2zz where access is permitted under local law. We process personal data — name, contact details, payment identifiers from UPI, Paytm and PhonePe, and device data — under applicable Indian data-protection law. We do not sell your data

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to third parties. Data shared with payment processors, such as UPI-linked banks or Paytm's gateway, is limited to what is required to complete a transaction and is governed by those processors' own security standards. We retain account data for the period required by applicable law and
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no longer. Where local law restricts access to our platform, this policy continues to govern any residual data we hold from prior account activity.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

PRIVACY CONTACT PATHS

Reach Our Privacy Team Directly

If you want to access your data, correct an error, or ask us to remove information from your account, our privacy team is reachable through the channels below.

Email Privacy Request Send a written request to our privacy address and include your registered account email and the specific data action you need — access, correction or deletion. We confirm receipt within 48 hours and keep you updated.

Live Chat Support Open the live-chat widget from any page on 2zz.club and ask to be connected to the privacy team. Chat is available through the day and your conversation log is saved to your account for reference.

Help Centre Ticket Log into your account, open the Help Centre and raise a privacy ticket. Attach any supporting documents there — this is the fastest route for data-deletion requests because our team can verify your identity against account records immediately.

DATA HANDLING STANDARDS

How We Protect and Manage Your Data

Every data-handling practice at 2zz is built around keeping your account information accurate, accessible only to you, and retained no longer than the law requires.

Cookies and Tracking

We use session cookies to keep you logged in and analytics cookies to understand which pages load slowly on your device. You can turn off non-essential cookies in your browser settings at any time without losing access to your account.

Account Security

Your account password is hashed and never stored in plain text. We use two-step verification by default for withdrawals and for changes to your registered mobile number or email address.

Payment Data Handling

We do not store your full UPI ID, Paytm wallet credentials or PhonePe PIN on our servers. These are passed through encrypted channels to the relevant payment processor and we retain only a transaction reference number.

Data Retention Period

Active account data is held for the life of your account plus the period mandated by Indian law for financial records. After your account is closed and the retention window expires, we delete or anonymise your personal data.

Requesting Your Data

You may request a copy of all personal data we hold about you. We deliver this in a structured, machine-readable format via email within 14 days. There is no charge for one request per calendar year.

Policy Updates

When we change this policy in a material way, we send a notification to your registered email address at least seven days before the change takes effect. The version date at the bottom of this page shows when it was last revised.

Common Questions About Your Privacy at 2zz

The questions below address what we hear most often from account holders about data rights, cookie controls, payment records and how to get in touch when something needs to change. If your question is not here, the Help Centre ticket route in the Support section above is the fastest way to get a specific answer.

We collect your name, date of birth, contact email, mobile number and the identity document you submit for verification. We also log your device type, IP address and the payment method — UPI, Paytm or PhonePe — you use for each transaction.

We share data only with payment processors needed to complete your UPI, Paytm or PhonePe transactions, and with identity-verification services required by law. We do not sell, rent or trade your personal information to advertisers or data brokers.

Raise a privacy ticket through the Help Centre or email our privacy team directly. Include your registered account email so we can verify your identity. We send the data package within 14 days of confirming who you are.

Yes. Submit a deletion request through live chat or the Help Centre. We will close your account and remove personal data after the statutory retention window — required for financial transaction records under Indian law — has passed.

Transaction records linked to UPI, Paytm and PhonePe payments are held for the period required by applicable Indian financial regulations. Once that window closes and your account is inactive, we anonymise the records so they can no longer be linked to you personally.

We use essential session cookies to keep your login active and optional analytics cookies to monitor page performance. You can disable non-essential cookies in your browser settings. Disabling them does not prevent you from using your account or making deposits.

Contact us via live chat or the Help Centre ticket system and describe the error. We review correction requests within seven working days. For document-related corrections, attach the updated document so our team can process the change without delay.

How 2zz Handles Your Personal Data

Reach Our Privacy Team Directly

How We Protect and Manage Your Data

Cookies and Tracking

Account Security

Payment Data Handling

Data Retention Period

Requesting Your Data

Policy Updates

Common Questions About Your Privacy at 2zz

01 What personal data does 2zz collect when I open an account?

02 Does 2zz share my data with anyone outside the platform?

03 How can I request a copy of all the data 2zz holds about me?

04 Can I ask 2zz to delete my account and all associated data?

05 How long does 2zz keep my payment transaction records?

06 What cookies does 2zz use and can I turn them off?

07 What do I do if I think 2zz is holding incorrect information about me?

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